Refund & Cancellation
We cook every order fresh, so we keep cancellations simple and fair: cancel before we start cooking for a full refund. If an order arrives wrong, incomplete or spoiled, tell us within 2 hours and we'll replace it or refund you. Food quality is our promise.
Last updated: 18 June 2026
Cancelling an order
You can cancel free of charge any time before we start preparing your order. Because our food is freshly cooked to order, once preparation has begun a cancellation may not be possible. To cancel, call or WhatsApp +91 9818575939 as early as you can.
When you're entitled to a refund or replacement
We will replace the item or refund you if:
- You received the wrong item.
- Items were missing from your order.
- The food arrived spoiled, or with a genuine quality issue.
As food is perishable, we cannot offer refunds simply for a change of mind after the food has been prepared or delivered. This does not affect your rights under the Consumer Protection Act, 2019.
How to report a problem
Please tell us within 2 hours of delivery and, where possible, share a photo. Email office@thedillidarbar.com or call +91 9818575939. Reporting quickly helps us check what happened and put it right.
How refunds are made
Approved refunds are processed within 5–7 business days to your original payment method, or by UPI where the order was paid on delivery.
If we cancel
If we cancel an order — for example an item sells out or your address is outside our delivery area — you receive a full refund of any amount paid.
Frequently asked questions
- Can I cancel my order?
- Yes — you can cancel free of charge any time before we start cooking. Once preparation has begun we may not be able to cancel, because the food is freshly made for you. To cancel, call or WhatsApp us at +91 9818575939 as soon as possible.
- What if my order is wrong, missing items, or spoiled?
- We'll make it right. Report it within 2 hours of delivery with a photo, and we'll either replace the item or refund you for it. Contact us at office@thedillidarbar.com or +91 9818575939.
- How long do refunds take?
- Approved refunds are processed within 5–7 business days to your original payment method, or by UPI where payment was on delivery.
- What if you cancel my order?
- If we cancel — for example an item sells out or your address is outside our delivery area — you get a full refund of anything you paid.
Contact
Dilli Darbar2nd Floor, B-110, Amar Colony B Block (Block B), Lajpat Nagar 4, New Delhi, Delhi 110024
Phone: +91 9818575939
Email: office@thedillidarbar.com
Hours: 10 AM – 10 PM, all daysView on Google Maps →